Login Help
PIV FAQs - Find answers to frequently asked PIV-related questions.
Smart Card Help Documentation - Help materials covering a range of topics, includinng PIV certificates, email encryption, PIN resets, badge replacement, and more.
NIH Smart Card Validation - Confirm your PIV card is working properly (note:must be behind the firewall to access).
Search Knowledge Base Articles for more help(note: must be behind the firewall to access).
Smart Card Help Documentation - Help materials covering a range of topics, includinng PIV certificates, email encryption, PIN resets, badge replacement, and more.
NIH Smart Card Validation - Confirm your PIV card is working properly (note:must be behind the firewall to access).
Search Knowledge Base Articles for more help(note: must be behind the firewall to access).
For NIH, HRSA, or NIH External Accounts
Password Self Service (PSS) - This link can be used if you need to register or if you are already registered. For additional assistance, call the NIH IT Service Desk at 301-496-4357(6-HELP) or 866-319-4357(toll-free)
Other Account Types
eRA Commons - eRA Password Reset [info]
HHS OPDIVs - HHS AMS Login Help
OpenID - Use the password reset options from your OpenID provider (e.g.,Google or Microsoft)
InCommon - Contact the support team for your affiliated organization.
Password Self Service (PSS) - This link can be used if you need to register or if you are already registered. For additional assistance, call the NIH IT Service Desk at 301-496-4357(6-HELP) or 866-319-4357(toll-free)
Other Account Types
eRA Commons - eRA Password Reset [info]
HHS OPDIVs - HHS AMS Login Help
OpenID - Use the password reset options from your OpenID provider (e.g.,Google or Microsoft)
InCommon - Contact the support team for your affiliated organization.
If you are not using a PIV card to sign in with your NIH credentials, you may register for the Authenticator App.
Need to Register? - Please follow these instructions to register for the Authenticator App.
New Phone? - Please follow these instructions to reset your Authenticator App.
No internet on your phone? - Please refer to these instructions to view and/or change your default method to One-time Password (OTP) (OTP does not require internet).
Need to Register? - Please follow these instructions to register for the Authenticator App.
New Phone? - Please follow these instructions to reset your Authenticator App.
No internet on your phone? - Please refer to these instructions to view and/or change your default method to One-time Password (OTP) (OTP does not require internet).
If you are sure you entered the correct credentials but you're still unable to sign in: Check your phone. Did you get a push notification from the Authenticator App? If so, click the notification and select "Approve".
The NIH staff button streamlines the authentication experience for NIH staff by reducing the frequency of login prompts when accessing NIH applications.
For assistance related to the “NIH Staff” button please submit a ticket or contact the NIH IT Service Help Desk.
For assistance related to the “NIH Staff” button please submit a ticket or contact the NIH IT Service Help Desk.