Login Help

Password Reset Guidance

NIH and HRSA Accounts

Need to change your password or unlock your account? Access the NIH Password Assistant Tool for instructions.

For additional assistance, call the NIH IT Service Desk at 301-496-4357 (6-HELP) or 866-319-4357 (toll-free)

Other Account Types

eRA Commons - eRA Password Reset [info]


OpenID - Use the password reset options from your OpenID provider (e.g., Google or Microsoft).

InCommon - Contact the support team for your affiliated organization.

Smart Card Guidance

PIV FAQs - Find answers to frequently asked PIV-related questions.

Smart Card Help Documentation - Help materials covering a range of topics, including PIV certificates, email encryption, PIN resets, badge replacement, and more.

NIH Smart Card Validation - Confirm your PIV card is working properly (note: must be behind the firewall to access).

Search Knowledge Base articles for more help (note: must be behind the firewall to access).